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Terms & Conditions

DISCOUNTS

Any discounts must be applied at the time of purchase and cannot be applied to previous orders. Only one discount code can be applied towards a single purchase.

SHIPPING

Orders are shipped Monday-Friday, excluding holidays. 

Domestic orders are sent via USPS first class and can take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

International orders are sent via USPS first class and can take between 12 to 14 days to arrive depending on the efficiency of your local postal service.  Please be advised, if package is held at customs, it may take longer.

All our orders are shipped USPS First Class Mail with tracking.  If you have not received your order in the time stated above or your order is not showing tracking or have moved, please feel free to contact USPS by phone at 1(800) 275-8777 or online at USPS.  You will need to provide them with your tracking number and the date is was shipped

Shiloh Z Boutique is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier.  International customers are responsible for all customs fees.  When placing an order for multiple items, and one item is a preorder, your entire order will ship once the preordered item becomes ship ready. We are not able to combine shipping orders for any orders at any time.

Please allow 1-5 business days for processing and shipping time.  If you would like to receive information regarding your order, please email hello@shilohzboutique.com.

INTERNATIONAL PURCHASES

All international purchases are final.  International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.

RETURNED PACKAGES

If your package gets returned because the address was not entered correctly, we will issue a refund minus the shipping costs. Please make sure to verify your address at checkout.

LOST PACKAGES

We are not responsible for packages that have been shipped. If you want your package to be insured, please choose the “Priority” or “Priority Express” shipping option at checkout.  If you believe your package was lost or stolen in transit, please contact your local USPS office. Please note domestic first class packages take 3-5 business days to arrive and international first class packages can take up to 8 weeks to arrive. Shiloh Z Boutique will not issue refunds for lost first class packages. We strongly recommend selecting an insured shipping option.

RETURNS & EXCHANGES

Every item from our boutique is unique and made with care. We pay close attention to detail, prices, offer detailed images of products and make every attempt to provide thorough descriptions. All sales are final unless the item is different than the description or faulty.  If you are unsatisfied in some way, please let us know, and we will happily address your concern.  Email us at hello@shilohzboutique.com

We will accept exchanges on a case by case basis with the following guidelines:

All returns must be made within 15 days from the point of shipment, and the buyer is responsible for shipping the returned item.  All items must be returned new, unworn, and in all original packaging.  We inspect all returned items and reserve the right to deny a refund or refuse a full refund based on the returned condition.  Items returned with missing or damaged packaging are subject to a 20% restocking fee.  Please allow 10 business days for processing. 

Ultimately, your satisfaction is important to us and we want to ensure you are happy with your product. 

SALE

Please note that all sale items are final.  Sale purchases are not available for refunds or exchanges.